Research Interviewer

Compensation: $60,000-$70,000 + bonus. This role requires a minimum of two days a week onsite at our Boston, MA office.

About the Role 

The Research Interviewer role, within the New Product Development team, will primarily support qualitative data collection efforts, conducting 10-20 structured interviews with senior security executives per week. This is a research role, not a call-center role, and you will lead interviews following established protocols, and is a key contributor to IANS data collection efforts.

Core Responsibilities  

Interview Coordination & Scheduling (~50% of time)  

Manage an assigned caseload of cybersecurity executives, lead outreach and recruitment, scheduling, and note-taking review (AI tools will supplement)

Use IANS resources (such as account managers) to reach executives on caseload, ensuring outreach is proactive and timely

Maintain a master tracker of interviews completed and flag coverage gaps to Director in advance of target deadlines

Conducting Interviews & Data Review (~50% of time)  

Conduct 10-20 (30 or 60-minute structured interviews online via Zoom, Teams) per week

Adhere to the established interview protocol, showing judgment for using probing

Ask intelligent, probing follow-up questions when responses are vague, surface-level, or inconsistent

Record all interviews (with consent) and capture real-time notes during the call to supplement the automated recording and transcription

Edit and process verbatim quotes from interview recordings: remove filler words (e.g., “um,”), fix grammar, and ensure quotes are fully coherent and attributable — while preserving the interviewee’s authentic voice

Proactively flag data quality issues for Director, and ensure all data is properly tagged for later review and integration into the data stream

Requirements:  

Must-Haves:

5 years of relevant experience, or a bachelor’s degree + 1 year of relevant experience with executives/senior professionals

Highly organized, quick and self-directed learner, able to get up to speed (with direction and support) on the cybersecurity space, including key products and terminology used by executives

Ability to ‘read the room’, build relationships, and direct conversations with senior level executives

A client-first mentality—our clients are our first priority, and you will be representing IANS while interviewing them

Nice-to-Have:

Experience interfacing with other teams, coordinating client outreach, scheduling, and follow-up

Experience working with quotas and targets, in market or applied research settings

Qualitative data collection experience

B2B experience strongly preferred

Familiarity with cybersecurity concepts and terminology

Experience with Qualtrics and other data collection tools; AI tools (e.g., Copilot)

Not-Needed:

Deep/senior level cybersecurity experience