Helpdesk Support Engineer – Remote

Are you someone who enjoys solving IT problems and helping users remotely ? Join our team as a Helpdesk Support Engineer! Your Role: Handle IT support requests via phone, email & chat Provide remote troubleshooting to end users Resolve software, hardware & basic network issues Support Active Directory & Office 365-related issues Use remote tools such as RDP, VPN & MDM Manage tickets via ServiceNow / Zendesk Monitor systems & alerts Escalate complex issues to L2 / onsite engineers Maintain accurate case records & documentation We’re Looking For: IT Helpdesk / Service Desk / Technical Support experience Strong communication & customer service skills Good troubleshooting & problem-solving skills Familiar with AD & Office 365 Experience with ticketing systems is a plus Able to manage multiple support cases efficiently 💡 Junior or experienced candidates are welcome! Salary will be commensurate with experience and technical skillset. Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542