Office Assistant

The role is a mix of operations and community management, and is equal parts fun, challenging, and rewarding. You will be the process owner of the day-to-day maintenance of our spaces and the client management side of a coworking space.

You’ll ensure the smooth operations of our sites, and work closely with the Loft Site Operations team for inventory management, compliance, and infrastructure. The role will suit you if you have customer service experience, enjoy working with people, and like finding solutions to challenges.

Responsibilities:

Responsible in welcoming guests in the Loft office; assisting government agencies during site inspections

Oversees overall guest experience, sorts mail and answers direct phone calls / provide general support to guests

Coordinate and arrange the Company service schedule for onsite and offsite meetings of 99ers

Respond to client / guest inquiries

Build community relationship with our Lofters, VO clients, TaoCrowd Partners, and 99ers

Ensure queries and concerns from internal and external parties (e-mail, SMS and calls) are addressed professionally and promptly

Work closely with the Loft and other Divisions such as Money Matters, Launchpad, P&C, and other internal teams to provide support as needed

Coordinate and work alongside other departments, especially the custom buildout vendors, initializing new projects that are relevant to the company’s growth

Oversees general site operations and gives reports to the management

Resolve space and/or onsite issues and escalate to management when necessary

Monitor and keep track of project status and provide updates accordingly

Generate relevant reports as needed

Other duties that may be assigned by Site Operations Team Lead

Maintain an effective and organized filing system, and ensure that documents (both hard and soft copies) are readily available when needed

Manage online and physical filing systems

Work setup and schedule: Onsite from Mondays to Fridays (8 am to 5 pm)

At least 3 to 4 years of relevant work experience in office administration and/or management

Must be familiar with government documents and requirements

Excellent time management skills and ability to multitask and prioritize work

Attention to detail and problem solving skills

Excellent written and verbal communication skills

A creative mind with an ability to suggest improvements