Property Manager

PROPERTY MANAGER

• Heritage Property Services • Competitive • Hybrid – Kingswood, Surrey

ROLE OVERVIEW

You will take ownership of a mixed residential portfolio in and around Kingswood, Surrey, managing developments with a hands-on, service-led approach. This is a role where relationships matter just as much as process, and where your ability to keep sites running smoothly, communicate clearly and respond practically will make a visible difference to residents, clients and communities.

Working in a hybrid pattern across home, office and site visits, you will have the autonomy to manage your time while staying close to your portfolio. You will be trusted to make sound decisions, build strong local connections and ensure each development is well maintained, well administered and supported with care.

This is a great opportunity if you enjoy variety in your week, take pride in delivering a high standard of customer service and want to manage a portfolio where you can genuinely add value rather than simply process volume.

ROLE EXPECTATIONS

Most days, you will be balancing site inspections, resident and client communication, contractor coordination and the practical administration needed to keep your portfolio running effectively. You will spend your time solving problems, following through on actions and making sure people feel informed, supported and confident in the service they receive.

WHAT SUCCESS LOOKS LIKE

• Your portfolio is well organised, compliant and professionally managed, with actions followed through promptly and thoroughly.
• Residents, clients and stakeholders feel listened to, kept informed and confident in your approach.
• Site standards remain high because you identify issues early and take practical action before problems escalate.
• Contractors are well managed, works are progressed efficiently and service levels are consistently monitored.
• Meetings, reports and correspondence are handled accurately and on time, with clear attention to detail.
• You build trusted relationships across your portfolio and become known for being responsive, reliable and solutions-focused.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Managing a mixed portfolio of residential developments across Kingswood and the surrounding Surrey area.
• Carrying out regular site visits and inspections, identifying maintenance, health and safety or presentation issues and progressing actions.
• Acting as a key point of contact for residents, clients, contractors and other stakeholders, handling queries and resolving issues.
• Coordinating repairs, maintenance and planned works, from raising instructions through to monitoring completion and quality.
• Preparing for and attending meetings, including drafting agendas, reports, minutes and follow-up actions.
• Keeping records, budgets, compliance information and general portfolio administration up to date and well managed.

WHO THIS ROLE IS FOR

• You enjoy being out on site as well as managing the detail behind the scenes, and you are comfortable working across a varied portfolio.
• You are naturally organised, calm under pressure and able to prioritise without losing sight of service quality.
• You communicate clearly and professionally, and you know how to build confidence with residents, clients and contractors alike.
• You take ownership of issues, follow through on commitments and prefer to solve problems rather than pass them on.
• You want a role where you can manage your portfolio with autonomy while still being part of a supportive team.

EXPERIENCE THAT HELPS

• Experience managing residential property, block management or a similar customer-focused portfolio would be useful.
• Confidence in dealing with residents, leaseholders, clients, contractors and other external stakeholders would be beneficial.
• Experience arranging maintenance works, monitoring contractors and handling property-related issues would be helpful.
• Familiarity with preparing meeting packs, taking minutes and managing follow-up actions would support a smooth start.
• Experience working in a hybrid role with regular travel between home, office and sites would be an advantage.

WHAT WE OFFER

• Competitive salary
• 24 days holiday plus bank holidays
• Perkbox membership, discounts across retail, travel and entertainment
• Free eye tests
• Fully funded training and professional development, including paid study leave (up to £1,500)
• Employee referral scheme, up to £1,500
• Support for Army Reserve training

ABOUT HERITAGE PROPERTY SERVICES

Heritage Property Services is an established residential property management business based in Hove, supporting developments across the South East. With decades of experience, the team has built a strong local reputation for delivering a personal, hands-on service that puts customers and communities first.

Managing a diverse portfolio of residential developments, Heritage focuses on practical, tailored management that protects the long-term value and character of each property. The team works closely with clients and residents, offering a responsive and relationship-led approach rather than a one-size-fits-all model.

For employees, this means genuine ownership of your portfolio, the ability to build strong local relationships and the opportunity to work in a business that prioritises service quality over volume.

As part of a wider, growing property group, Heritage offers the stability and backing of a larger organisation while retaining the feel and autonomy of a local business.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on your approach to portfolio management, customer service, organisation and handling day-to-day property issues

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

A full, clean UK driving licence is essential.