STORAGE OPERATIONS LEAD

POSITION SUMMARY:

We are looking for an experienced Storage Operations professional to lead the setup and management of a new Storage & Fulfillment service. This role will work closely with the BOD to establish operational processes, optimize workflows, and ensure efficient, scalable service delivery.

KEY RESPONSIBILITIES:

• Operations Management: Develop, implement, and manage end-to-end operational processes for storage and fulfillment services.
• Build, implement, and optimize operational workflows, SOPs, and service standards to support business growth.
• Manage storage records, inventory accuracy, item tracking, and control procedures to ensure proper handling and traceability of stored items.
• Monitor operational issues, handle escalations, and implement solutions to improve customer experience and service reliability.
• Work closely with the BOD to translate business objectives into operational plans, resource allocation, and execution priorities.
• Track operational KPIs, identify inefficiencies, and drive initiatives to improve productivity, cost efficiency, and operational performance.

JOB QUALIFICATIONS:

• At least 4 years of experience in Operations Management, Storage Operations, or related service operations.
• Strong understanding of storage service operations, inventory control, and operational process management.
• Proven experience in developing SOPs, standardizing workflows, and improving operational efficiency.
• Strong problem-solving, organizational, and cross-functional coordination skills.
• Experience managing teams or leading operational initiatives is preferred.

WHAT YOU'LL GET:

• Exposure to management, leadership, entrepreneurship, and Digital Marketing/E-commerce
• Frequent company gatherings (company’s dinner, team lunch,...)
• Social insurance, medical insurance and unemployment insurance according to the labor law
• 12 days of paid annual leave and 12 flexible work-from-home days per year
• 13th-month salary + Tet Bonus

Skills: Teamwork, Process Improvement, Business Process Optimization, Key Performance Indicators (KPI), Data Analysis, Resource Allocation, Performance Management, Project Management, Operations Management, Operational Strategy