Customer Service Executive (FMCG | F&B)

Responsibilities Act as the primary point of contact for customers in Singapore via email and WhatsApp

Handle and oversee business client orders, including bulk purchases and scheduled deliveries

Maintain strict order accuracy, consistent pricing, and complete documentation

Respond to inquiries regarding products, lead times, pricing, and order status

Resolve post-delivery matters, including requests for goods exchanges or returns

Supply necessary documentation to customers upon request, such as Halal Certificates, Product Specifications, and Certificates of Analysis

Collaborate with internal teams, including Warehouse, Logistics, and Sales, to ensure excellent customer satisfaction

Manage administrative backend documentation to ensure accuracy in ordering, picking, and delivery

Draft customer quotations utilizing approved pricing and guidance from the sales and commercial teams

Perform additional ad-hoc responsibilities as required

Requirements Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.

Experience with Excel is required

Experience with SAP is a plus

We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R1985843 By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by GMP Recruitment Services (S) Pte Ltd and its recruitment partners, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at GMP Recruitment Services (S) Pte Ltd's website