Flash Express is hiring_Key Account Specialist_[460171]

1. CS & Client Management (60%)

• Manage and maintain relationships with key VIP clients
• Monitor and resolve parcel delivery issues via LINE Group and Email, approximately 110 trackings/day
• Check and clear pending parcels daily (600 tracking numbers)
• Notify customers and expedite deliveries to meet SLA targets, handle and resolve tickets by 18:00 and escalate to related branches/hubs accordingly

1. Project & Reporting (40%)

• Prepare monthly performance reports for each client
• Conduct competitor analysis and weekly meetings with the team
• Develop performance dashboards for key clients and monitor volume trends to achieve targets

1. Billing & Finance

• Monitor and manage billing for 10 clients
• Prepare and send billing to clients on schedule, manage rebates and dispute billing for each client
• Track rate card changes following contract renewal

1. Contract & Renewal

• Manage contract renewals and Service Agreements (SA) for all clients to retain volume and maintain long-term client relationships

1. Claims Management

• Follow up and clear pending claims within the defined timeline (14 and 30 days) and summarize claim compensation on a weekly basis

Qualifications: Bachelor’s Degree in logistics, or business related Able to work 6 days a week (Mon-Sat, Sat WFH) Minimum of 1-3 year’s experience of Customer Service, Key Account Management and sales Able to speak Thai and English Proficient in Microsoft Excel (Pivot, VLOOKUP)