Receptionist โรงแรม

Your tasks

Core Responsibilities Seamless Guest Transitions: Execute Check-in and check-out processes, including registration, passport verification, and hotel policy briefings.

Profile Management: Diligently update guest profiles and ensure compliance with mandatory reporting, including TM30 and RORO4 immigration filings.

Operational Communication: Maintain real-time digital logs via Slack to ensure smooth shift handovers and follow-up on all pending cases.

Guest Relations: Handle all telephone inquiries with standards ("Smile before picking up") and manage correspondence via email and OTA extranets using approved company templates.

Concierge Assistance: Assist guests with luggage storage using a formal tagging system and provide helpful local insights to enhance their stay.

Night Audit & Preparation: Generate comprehensive End-of-Day reports, perform EDC machine settlements, and prepare arrival lists and vouchers for the following day.

Requirements

1. Resilience & Adaptability
2. Technical Proficiency
3. Attention to Detail
4. Shift Flexibility
5. Service Mindset
6. English Communication Fluently