Technology Operations Engineer

The TechOps Engineer is responsible for managing and supporting the Group’s infrastructure, both cloud and on-premises, across the Group. This is to ensure the availability, reliability and security of IT systems that support business operations and service delivery.

Job Description:

Infrastructure and Cloud Operations

• Provide Tier-2 technical support for system and network issues.
• Maintain the IT asset inventory, including servers, network devices, peripherals, and software licenses.
• Provision, manage and maintain systems both on-premise and cloud environments.
• Conduct system upgrades, patch management, and performance optimisation
• Conduct scheduled backup and restore exercises and ensure data integrity across all systems.
• Participate in BCP and DR exercises to validate recovery readiness.
• Design, configure, and maintain network infrastructure, including FW, switches, routers, and AP.
• Design, configure, and maintain the Virtual Private Clouds (VPCs), subnets, route tables, NAT gateways, and security groups.
• Perform network performance monitoring, bandwidth optimisation, and troubleshooting.
• Maintain system and network documentation.

Security and Compliance

• Work with the IT Security Team to implement security and configuration management across environments
• Support internal and external audits and ensure adherence to ISMS controls. Document and maintain network administration guides and SOPs

Job Requirement:

• Bachelor’s Degree in Information Technology or Computer Science or a related discipline.
• Knowledge of basic network protocols and security standards such as TCP/IP, SSL/TLS, VPN, DNS and DHCP.
• Good spoken and written communication skills.
• Strong collaborative skills to work closely with varied partners or stakeholders.
• Strong team player and able to work well with end-users and partners.
• Ability to work in a team or independently with minimal supervision.
• At least 1 year of hands-on experience in IT infrastructure, cloud operations, or systems engineering.