FinCrime Operations Manager

The role

You run the operation that keeps financial crime out of the bank. The team that checks who a customer is, watches how their money moves and gathers the evidence when something looks wrong is yours to lead, and where the line sits between what your team clears and what goes to Compliance is yours to hold.

What you'll do

Manage and develop the L1 fincrime operations analyst team

Oversee CDD and EDD workflows, holding the quality and completeness of every check

Own the escalation framework for flagged cases to Compliance, and hold the line on where operations ends and Compliance decides

Monitor transaction monitoring alert triage and the quality of its outcomes

Keep every fincrime process aligned to regulatory requirements and internal policy, and report operational performance to the Fraud and Fincrime Operations Director

Serve as the operational liaison to Compliance, and work with them on process and policy improvement

What we're looking for

6 to 10 years in AML or fincrime operations, compliance or KYC within a bank or fintech

Strong knowledge of CDD and EDD requirements, transaction monitoring and AML red flags

Proven experience managing or leading operations teams in a regulated environment

A deep understanding of case escalation protocols and the boundary of Compliance decisions

Familiarity with fincrime technology platforms and alert management tools

You'll thrive here if you

You know exactly where operations end and a Compliance decision begins, and you never blur it

You’d rather escalate a borderline case than let it pass because the queue is full

You treat a CDD or EDD file as evidence, complete or not done

You can turn a pattern of alerts into a process change, not just a clear queue