Customer Service Administrator / Operations Administrator
. An Ipswich based heating and cooling firm are looking for a Customer Service & Operations Administrator to join the team. £28-30k per annum + up to £2k performance bonusMonday to Friday 8am - 5pm, 40 hour paid weekThe Customer Service Administrator / Operations Administrator will perform a varied role including the following:
- Customer service, answering the phone to customers, being first point of contact
- Diary management, coordinating engineer's diaries, scheduling servicing, breakdowns and installations
- Managing estate agent work orders, managing instructions from letting agents and property managers, liaising with tenants and landlords, ensuring jobs progress
- Bookkeeping and accounts - invoicing, Xero, reconciliations, credit control and supporting financial administration
- Sales and quotation follow ups - following up quotations, converting enquiries into confirmed bookings and identifying opportunities
- Updating CRM, managing app, improving efficiency
The Customer Service Administrator / Operations Administrator will need:
- Previous experience in administration and customer service.
- Bookkeeping experience, ideally using Xero.
- A sales background or confidence in following up quotations and converting enquiries.
- Excellent communication and organisational skills.
- Someone who can prioritise, problem-solve and take initiative.
- Strong attention to detail and a positive, can-do attitude.
- Experience in the heating, plumbing, construction or property management sectors would be an advantage, but isn't essential.
The Customer Service Administrator / Operations Administrator will benefit from:
- Competitive salary of £28,000-£30,000 depending on experience.
- Performance-related bonus of up to £2,000 per year, linked to achievable KPIs including quotation conversions, customer service, diary management and bookkeeping accuracy.
- Opportunities for training, development and progression.
- A supportive, established family-run business.
- Modern systems and technology designed to make your working day more efficient.
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