TAC Engineer

Edgeware needs to strengthen our support organization with a new TAC (technical assistance center) engineer to serve new and existing customers across the globe. The position is located in Stockholm.

We are looking for a skilled engineer who enjoy customer interaction and who is challenged by troubleshooting in a complex environment. Experience from TV/Video business is a requirement.

We offer the the possiblility to join a growing company, work together with a really great team of colleagues. The position will allow you to develop in the following areas:

Tasks:

• Day-to-day service and support of Edgeware end-customers and partners globally as a member of the TAC team.
• Give customer advice on how to use the Edgeware system, provide troubleshooting support and perform corrective activities when required.
• Work in close cooperation with solution architects and R&D resources to find solutions to and solve customer issues.
• Actively contribute to our customer satisfaction

We offer an exciting opportunity to be part of a professional and fast-moving team within a world leading provider of video streaming solutions. You will have a strong possiblity to significantly contribute to the company's development and continued growth.

Qualifications

• Master of Science degree in Computer Science Engineering or similar
• At least 5 years of experience
• Excellent written and spoken English
• Excellent analytic ability and problem-solving capabilities
• Outgoing personality with a customer focus and a genuine customer friendly attitude.

A thourough understanding of the following technologies

• Linux operating systems
• IP network design and operation
• Video streaming protocols
• Video encoders/transcoders