Trade Desk Support Engineer

About Us :

Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.

Overview:

We are hiring a trade desk support engineer to join our IT department to handle L1 thru L3 level support of service requests/incidents in a professional and timely manner. Customer service and production support are the most important aspects of this role.

Job Responsibilities:

Monitoring and alerting of critical trading system environments

Proactive identification and resolution of production issues

Development of tools and driving efficiency/stability improvements/ automation with scripting

Troubleshooting and resolution of complex systems issues

Production Deployments of all infrastructure components

Off hours pager support on a rotating schedule

Requirements:

Minimum 3 years of relevant experience

Strong working knowledge of UNIX environment/Unix commands

Database knowledge with sql - MySQL, InfluxDB

Strong scripting knowledge - Python/Bash

Minimum B.S. in Computer Science or equivalent

Excellent interpersonal and communication skills are essential

Ability to switch and track various ongoing tasks and issues is required

Attention to detail in problem solving

Ability to work under pressure within a dynamic trading environment

Ability to work independently and collaboratively within a team

Preferred:

Experience using Jira as a ticket/work request system

Experience using Grafana/InfluxDB/Icinga

Linux desktop support experience

Experience with version control systems such as git/puppet

Network troubleshooting and analysis experience

Benefits:

Discretionary bonus eligibility

Medical, dental, and vision insurance

HSA, FSA, and Dependent Care Options

Employer Paid Group Term Life and AD&D insurance

Voluntary LTD, Life & AD&D insurance

Flexible Vacation policy

Retirement plan with employer match

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV ’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV , and no fee will be paid in the event the candidate is hired by DV . DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees. The range below reflects the expected base salary for this position. It represents a good-faith estimate of the base pay we anticipate offering, with actual compensation determined by your experience, education, skills, and performance throughout the interview process. This role is also eligible for a discretionary bonus (at DV Trading's discretion) and DV Trading's benefits package, including the benefits listed above.

Base Salary Range $110,000 — $135,000 USD