Air Freight Customer Service Specialist (Hanoi)

Main tasks & key responsibilities:

• Develops relationship with allocated customers
• Participates in joint Sales visits if necessary
• Accepts all orders (from customer or overseas office) and processes them for handover to Operations
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
• Performs up- and cross-selling (inbound calls) for existing customers and passes on...

Qualifications:

• Good knowledge of forwarding business, AFR products and business systems
• Ability to identify and meet customer needs in a pleasant and friendly manner
• Excellent communication and interpersonal skills
• Good telephone and E-mail skills
• Commercial attitude
• Good at English (verbal/written)
• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Cargo Wise system knowledge is a plus.