Service Lead - US

At Dexory, we’re redefining how warehouses operate—combining robotics, real-time data intelligence, and digital twin technology to give global logistics leaders unprecedented visibility and control over their operations.

We’re entering a phase of rapid expansion, bringing our technology to more customers, more sites, and more complex environments than ever before. This is where you come in…

The Opportunity

We’re looking for a Service Lead to scale our North American service operation ( with travel across North America and global sites as required).

This isn’t a role where you inherit a mature function—you’ll shape it . From defining how service is delivered, to leading technicians in the field, to influencing product improvements through real-world feedback, you’ll sit at the intersection of engineering, operations, and customer success.

You’ll start by getting hands-on with our systems—training across production and service to deeply understand how our robots are built, deployed, and maintained. From there, you’ll take ownership of fleet performance, uptime, and the entire service experience across the region.

If you’re motivated by building, solving complex technical challenges, and leading from the front, this role will put you right where the action is!

What You’ll Own

Build and scale service operations across North America —processes, standards, and team capability

Lead hands-on servicing, maintenance, and repair of Dexory robotic systems in the field

Develop preventative maintenance strategies in partnership with Engineering to maximise uptime

Create and implement service procedures, diagnostics, and repair standards

Act as the escalation point for complex technical issues and critical incidents

Lead and mentor field technicians, especially in high-pressure troubleshooting scenarios

Drive root cause analysis and continuous improvement , feeding insights back into product and engineering

Own service quality, traceability, and compliance with safety and QA standards

Be the trusted technical partner for customers during deployments and ongoing operations

Collaborate globally to support deployments and share best practices across regions

What You Bring

5+ years in field service, electromechanical systems, or technical operations (robotics, aerospace, automotive, rail, or similar)

Strong hands-on electrical and mechanical troubleshooting capability

Experience leading teams in complex, fast-moving environments

A builder’s mindset—you’re comfortable creating structure where none exists

Clear communicator, able to work across technical and customer-facing contexts

High standards for quality, safety, and operational excellence

Willingness to travel extensively across North America (and occasionally internationally)

Bonus Points

Experience with tools like Jira, Confluence, Slack, or G-Suite

Familiarity with MES or production systems

Linux experience

Knowledge of structured problem-solving methods (5 Whys, FMEA, Fishbone)

Benefits

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

Performance: High standards, outstanding results,

Impact: Big challenges, bigger results

Commitment: All in, every time

One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

Health insurance

401k

20 days annual leave

Social security etc.

AAP/EEO Statement 

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note: We are unable to provide sponsorship or relocation for this role.