tour guide
Education:
No degree, certificate or diploma.
Asset languages:
Japanese. Spanish; Castilian. Korean. Chinese.
Work site environment:
- Outdoors.
- In/on water.
- Odours.
- Work setting: Urban area.
- Remote location.
- Staff accommodation available.
- Willing to relocate.
Tasks:
- Drive sightseeing or tour vehicle.
- Confirm transportation and accommodation reservations.
- Collect administration or entrance fees.
- Co-ordinate recreation activities.
- Describe points of interest, answer questions and supply information.
- Resolve itinerary and other problems.
- Ensure and monitor luggage transfers.
- Assist clients with check-in procedures for accomodation and/or transportation.
- Utilize microphones or other communication device to provide directions and other pertinent information to visitors.
- Co-ordinate activities with local tour guides or leaders of performance groups.
- Provide information on tipping customs, currency exchange rates, metric conversion and other details.
- Assist clients/guests with special needs.
- Conduct guided tours of museums, gallery exhibitions and historical, heritage and other sites, answer inquiries and provide information.
- Transport or escort individuals or groups on tours of cities, waterways and industrial and other establishments.
- Interpret language for individuals and small groups.
Type of guide:
- Escorted group travel guide.
- Escorted individual travel guide.
- Step-on local guide.
- Meet and greet local guide.
- On-site local guide.
- Walking tour guide.
Tours focus:
- Foreign countries.
- Historical sites.
- Sightseeing.
- Bus tours.
- Walking tours.
Geographical areas of specialization:
Canada.
Work conditions and physical capabilities:
- Fast-paced environment.
- Work under pressure.
- Tight deadlines.
- Repetitive tasks.
- Physically demanding.
- Attention to detail.
- Combination of sitting, standing, walking.
- Standing for extended periods.
- Walking.
Personal suitability:
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Flexibility.
- Initiative.
- Judgement.
- Organized.
- Reliability.
- Team player.
Screening questions:
- Are you available to start on the date listed in the job posting?.
- Are you currently a student?.
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Employment terms options:
- Evening.
- Shift.
- Flexible hours.
- Morning.
- Night.
Experience:
Experience an asset.
Employment terms options:
- Day.
- Weekend.
- Overtime available.
Financial benefits:
Gratuities.
Other benefits:
- Free parking available.
- Team building opportunities.
Support for newcomers and refugees:
- Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
- Supports newcomers and/or refugees with foreign credential recognition.
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees .
- Does not require Canadian work experience.
Support for youths:
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
Support for Indigenous people:
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .
Supports for visible minorities:
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).
- Offers mentorship programs that pair members of visible minorities with experienced employees.
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.