Guest Relations Parking Lead

The Denver Broncos are one of the most popular franchises in all of sports. Whether judged by the measure of wins and championships, attendance, national television exposure or by the Broncos' reputation locally and throughout the NFL, there are few parallels in the world of professional sports. We are dedicated to being the best team to cheer for, play for, and work for across all of sports. We are looking for employees who are passionate about what they do, have fun doing it, and proud to represent the Denver Broncos Football Club and Empower Field at Mile High.

JOB SUMMARY: Guest Relations Parking Leads are at the front line of the gameday experience. They are committed to creating Mile High Magic by fostering a fan-friendly environment that is both safe and fun. Our Leads play a vital role in supporting our Team Members and creating a safe, clean, and enjoyable experience for everyone in attendance .

DUTIES AND RESPONSIBILITIES

Lead

Assist Supervisor in conducting pre-event staff briefings for GR Parking Attendants

Assist Supervisor in overseeing a group of Team Members, including coaching them to be successful in their role and supporting them in resolving guest issues

Help coordinate staff breaks for all Team Members under your supervision

Work closely with Supervisor, Captain, Parking/Events management, and other stadium staff to resolve customer issues and concerns in a timely and efficient manner

Proactively respond to negative fan behavior to ensure that guests can enjoy the event in a positive and safe environment

Flexibility in scheduling for parking lot set-up and striking of traffic devices

Offer insight on ways to improve efficiency of GRPS operation, this may include, but is not limited to: Staff briefings, vehicle entrance setup, staffing numbers for events, etc.

Act as a positive role model to staff and supervisors during all hours of shift

Monitor radio during events and offer suggestions to your peers to on how to handle conflicts that may arise

Parking Command and Lot Operations

Watch closed circuit videos to determine any intervention from parking team to address roadway, crosswalk and/or parking lot opportunities

Answer questions related to parking with stadium partners to ensure consistent and updated relevant parking information is conveyed to departments

Respond to radio and phone calls from Empower Field parking operations

Utilize a computer to input data and tracking

Utilize Parkhub technology to communicate parking lot availability to staff

Partner with other command center partners and collaborate on how to resolve any issue that may arise effecting the fan experience

Directing Traffic

Flag and direct vehicle traffic to available parking lots, parking spaces, and out of the parking lots following events

Assist and navigate pedestrians at crosswalks and intersections

Golf Cart

Occasionally drive a golf cart to count empty spaces in the parking lot and/or audit vehicles without proper credentials displayed

Other duties as assigned

Be flexible and ready to work other duties as assigned

MINIMUM REQUIREMENTS

At least one (1) full season (April - March) worked in the GR Parking department or previous background in event parking

Excellent customer service and verbal communication skills

Attention to detail; ability to work with accuracy under pressure

Ability to maintain a positive and respectful attitude

Familiarity with computers and iPad, and Android technology

Ability to attend all training days, Denver Broncos Home Football games and all SMC Mandatory events

Ability to stand or sit for an extended period of time, walking (including stairs) and working outside in various weather conditions

Be able to work a shift that will range from 8-12 hours

Additionally, all applicants regardless of position must be 18 years of age or older and successfully pass a criminal background check

PREFERRED SKILLS AND ABILITY

Previous experience supervising and leading a team of employees

In accordance with the Colorado Equal Pay for Equal Work Act, the hourly rate will be $24.00/hour.

The Denver Broncos Football Club and Stadium Management Company are an equal opportunity employer and do not unlawfully discriminate on the basis of race, color, religion, national origin, sex, age 40 and over, disability, genetic information, or any other status protected by applicable law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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