Datacenter Engineer

Runbook SME Responsibilities

Runbook SME is responsible for collecting, creating, testing, and governing complex task activities such as disaster recovery activities (activation, dry test, drill, etc.), application migration activities, data center modernization, and more, into a single document (runbook) that contains all the environment details and contacts’ information, alongside the required activities to achieve such complex tasks.

This role is achieved through four stages:

Data collection and interviews

Runbook creation

Runbook testing

Governance

Requirements

Understanding of cloud technologies and migration methodologies

Good knowledge of known virtualization platforms, preferably vSphere and HyperV; other platforms will also be considered

Good knowledge of known containerization platforms, preferably OpenShift Container Platform (OCP); other platforms will also be considered

Good knowledge of enterprise IT architecture, for example, storage and/or backup configuration and replication options, different OS deployment and management techniques, and network components and their configuration

Strong communication and collaboration skills

Logical and design thinking

Problem-solving skills

Data modeling and data visualization

IT service management knowledge

Experience in data center migration discovery phase, planning phase, and execution

Experience with automated discovery tools, e.g., Device42, vRealize Network Insight (vRNI), etc.

Excellent skills in using advanced features of Microsoft Excel (data modeling and analysis)

Experience in conducting workshops and preparing migration strategies, migration plans, runbooks, and status reports

Good understanding of cloud and infrastructure components and migration methodology

Good documentation skills

Strong stakeholder management and negotiation skills

Certification and Education

Bachelor’s degree in computer science, information systems, or equivalent

Preferred data engineering certificate(s)

CCNA, Network Essentials, CompTIA Network+ or equivalent

ITIL V3 and/or V4 Foundation

Certified by one of the major cloud providers

Desirable Skills and Experience

Experience in delivering engagements under PRINCE2, PMP, or TOGAF frameworks

Understanding of IT service management (ITSM) framework(s)

Experience in presenting at a user group, trade show, or similar events is highly desirable