Operations Support Analyst - Bank Compliance Analytics

Job Summary

Support governance and day-to-day operations within Group Compliance – CAI, covering process documentation, management reporting, platform access governance, control tracking and operational coordination.

Key Responsibilities

• Process Documentation & Governance: Maintain and review SOPs, process documentation, governance records, version control and process review trackers.
• Management & Governance Reporting: Coordinate recurring management reports, consolidate and validate inputs, maintain reporting calendars and track action items to closure.
• Platform Access Governance: Coordinate user access administration, periodic access reviews, approvals, exceptions, onboarding/offboarding and audit evidence.
• Governance & Operational Coordination: Track governance activities, deliverables, control issues and remediation actions; support internal audits, compliance reviews and process improvements.

Requirements

• Diploma or higher in Business, Banking & Finance or related disciplines.
• Experience in governance, operations, business administration, project coordination, risk or compliance.
• Strong organisational, documentation, stakeholder coordination and follow-up skills.
• Detail-oriented with the ability to manage multiple deadlines and recurring activities.
• Proficient in Microsoft Excel, PowerPoint and Word.
• Good written and verbal communication skills.