IT INTERN - PC LEASING
This is a 6-month contract period that will provide you with the valuable exposure to add to your experience; an excellent opportunity for someone looking to launch their career in the IT industry and gain practical, hands-on experience in a dynamic and growing organisation.
Key responsibilities
- Provide technical support to clients for PC leasing issues, including installation, configuration, and maintenance of desktop, laptops, monitors and printers.
- Assist in managing the PC leasing process, from order intake to delivery, ensuring all transactions are handled accurately and efficiently.
- Diagnose, troubleshoot, and resolve technical issues related to leased PCs. This may include hardware or software problems, network connectivity issues, or system performance concerns.
- Configure, set up, and customize leased PCs according to client specifications and requirements.
- Ensure all leased PCs are up-to-date with the latest software updates, security patches, and system maintenance tasks.
- Maintain accurate records of all PC leasing activities, including client interactions, technical support provided, system configurations, and maintenance records.
- Communicate effectively with clients, internal teams, and management to ensure clear understanding of client needs, technical issues, and resolution status.
- Provide training to clients or internal staff on the basic use and maintenance of leased PCs, as required.
- Ensure all technical support provided adheres to quality standards and client satisfaction levels.
About you
- Currently enrolled in, or recently graduated with a diploma or degree in Computer Science, Electronics Engineering, or a related field is preferred.
- Strong interest in PC leasing or IT support.
- Experience with PC hardware, software, and networking is essential.
- Proficient in PC hardware and software, networking, and troubleshooting.
- Familiarity with operating systems (Windows, macOS, Linux), and IT support tools is a must.
- Excellent written and verbal communication skills in English, with the ability to interact professionally with users and stakeholders.
- Ability to explain complex technical issues in a simple, understandable manner to clients.
- Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
- Ability to provide outstanding customer service, demonstrating patience, empathy, and professionalism.
- Ability to manage multiple tasks simultaneously, prioritize work effectively, and meet tight deadlines.