CLEANING OPERATIONS MANAGER
Job Responsibilities:
- Oversee and manage daily cleaning operations for commercial buildings, offices and other assigned premises.
- Plan and coordinate cleaning schedules, manpower deployment and daily work assignments.
- Supervise cleaning teams and ensure that all cleaning activities meet the required service standards.
- Monitor cleaning performance through regular site inspections and implement corrective measures when necessary.
- Coordinate with clients to understand service requirements, address complaints and ensure customer satisfaction.
- Manage cleaning supplies, equipment, tools and materials to ensure efficient utilisation of resources.
- Monitor staff attendance, work productivity and operational performance.
- Ensure that cleaning operations comply with workplace safety, health, hygiene and environmental standards.
- Coordinate with suppliers and service providers for the procurement and maintenance of cleaning equipment and materials.
- Prepare operational reports, monitor service costs and recommend improvements to enhance productivity and service quality.
Job Requirements:
- Relevant working experience in cleaning operations, facilities management or building maintenance services will be an advantage.
- Good leadership and team management skills with the ability to supervise operational staff.
- Ability to organise cleaning schedules, manpower deployment and daily operational activities.
- Good communication and interpersonal skills to coordinate with clients, employees and suppliers.
- Knowledge of cleaning methods, equipment, materials and workplace safety practices.
- Ability to manage operational issues, handle customer feedback and implement effective solutions.
- Strong organisational, problem-solving and time-management skills.
- Ability to work independently and manage multiple operational assignments effectively.