user support technician
Imprescindible:Security
Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience.
Work setting:
Relocation costs not covered by employer. Willing to relocate. Help desk.
Tasks:
- Give access to computer networks.
- Respond to users experiencing difficulties with computer.
- Consult user guides, technical manuals and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
- Participate in the redesign of applications and other software.
- Supervise other technical support workers in this group.
- Provide business systems, network and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Perform Web-server backup and recovery operations.
- Provide customer service.
Security and safety:
Basic security clearance.
Transportation/travel information:
Own transportation. Own vehicle. Public transportation is available.
Work conditions and physical capabilities:
Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling.
Own tools/equipment:
Computer. Internet access. Cellular phone.
Screening questions:
- Are you available to start on the date listed in the job posting?.
- Do you have experience working in this field?.
- Do you meet the language requirements listed in the job posting for the position (English or French)?.
Employment terms options:
Early morning. Evening.
Experience:
1 year to less than 2 years.
Employment terms options:
Morning. Day. Weekend.