Team Reservation

Responsibilities

• Manage and process villa reservations from various booking channels and platforms.
• Respond to guest inquiries regarding availability, rates, villa facilities, policies, and booking details.
• Handle booking confirmations, modifications, cancellations, and rescheduling requests.
• Ensure all reservation information is accurate and updated in the reservation system.
• Coordinate with Front Office, Villa Manager, Housekeeping, and other departments regarding guest arrivals and special requests.
• Monitor villa availability and avoid double bookings or reservation errors.
• Follow up on pending reservations and booking inquiries.
• Communicate with Online Travel Agencies (OTAs), travel agents, and other booking partners.
• Assist in managing rates, promotions, and availability across booking platforms.
• Prepare and maintain daily reservation reports.
• Monitor upcoming arrivals, departures, and special guest requests.
• Ensure all guest information and booking records are properly documented.
• Handle guest complaints or reservation issues professionally and provide appropriate solutions.
• Support the team in maximizing villa occupancy and revenue.
• Maintain good communication with guests and business partners.

Requirements

• Minimum 1 year of experience in Reservation, Front Office, Guest Relations, or a similar position.
• Experience in villa, hotel, or hospitality industry is preferred.
• Good communication skills in English, both written and spoken.
• Good knowledge of reservation systems and OTA platforms.
• Good attention to detail and organizational skills.
• Able to work under pressure and handle multiple bookings simultaneously.
• Good problem-solving and customer service skills.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office and Google Workspace.
• Based in Bali

Skills: Customer Relationship Management, Client Relations, Media Relations, Public Services