Team Lead (Call Center) Panevėžys

Job description

Citadele is an innovative and data-driven bank with a strong focus on digital solutions. We are looking for a professional whose ambitions, work ethic, and enthusiastic personality match our own. Are you ready to join us?

GET READY TO

• Build internal culture and motivate the team to perform on the highest level
• Develop your team’s skills in customer support and sales
• Ensure quality and professional customer service in the Call Center following the customer service standard
• Use analytics and business knowledge in further development of the Sky Branch, where innovative approaches will be applied in providing the customer with an exceptional customer service
• Meet Contact Center financial objectives
• Manage daily running of the Contact Center, ensuring effective resource planning

YOUR PROFILE

• You are self-motivated and can motivate others
• Experience in customer support and/or sales in call center
• Experience in coaching/training others to improve their performance
• Experience in the financial or banking sector would be considered as an advantage
• Demonstrated leadership skills with a track record of guiding teams to success, hands-on expertise in recruitment
• Strong commercial sense, set and monitor KPIs and sales targets
• English and Lithuanian language skills (both written and verbal)
• A university degree or equivalent post-secondary qualification is required

OUR OFFER

• Modern office in Panevėžys and remote office possibility
• Work in an international, growing company in the financial sector
• Experience in Baltic-scale projects and ongoing self-education and learning on a daily basis
• Great colleagues and opportunities for personal & professional growth
• Monthly salary 3000 – 3500 EUR gross (based on your skills and previous experience)
• Additional benefits: health insurance, additional days of leave, specific pricing of the Bank's products, professional training, annual performance-based bonus, etc.

Salary

3000-3500 €/mon. gross