Senior Specialist Customer Care

1. Exchange & Return Case Management:

• Review and process exchange and return requests submitted through the Service Website.
• Validate customer information, warranty status, service reports, and supporting documents.
• Ensure all exchange and return cases comply with company policies and approval criteria.
• Track and monitor case status from initiation to completion.

1. SAP Transaction Management:

• Create and maintain exchange/return transactions in...

Education & Languages:

• College/University graduation.
• Intermediate level in English in writing and negotiation skills.

Experience:

• At least 3 year of experience in customer service.
• Experience in Consumer Electronics, Home Appliances.
• Knowledge of SAP, Service Management Systems, or ERP platforms.

Personal traits

• Good thinking, dynamic, creative and sincere.