Client Services Technician - North American Special Risks Team

Amwins Global Risks

At Amwins Global Risks, we succeed together. We’re not ‘just another London broker’ placing risks and signing contracts. We’re forging relationships that are built to last. With over 700 employees around the world and a global footprint across more than 150 countries, we’ve cemented our place as a top 10 contributor to Lloyd’s.

Insurance is a relationship-based business, and achieving success means hiring the best talent in the industry. When you join us, we will encourage and support your professional and personal development as we invest in you and your learning to help you succeed and grow.

We believe in a flat organisational structure that prizes expertise and relationships equally. We’ve built a workplace where talent, collaboration and inclusivity are valued, and our commitment to diversity, equity and inclusion helps cultivate an open, welcoming workplace where everyone who works with us can be themselves.

We are currently building a talent pool of experienced Technicians for future opportunities. While we do not have a live vacancy at this time, we welcome expressions of interest from qualified candidates with proven client services experience for example in claims or premium.

As a Technician in our North America Special Risks Team, you will be an integral part of our high-performing team based out of our Cheltenham office. Your role will involve providing efficient, effective and expert administrative support to the Technical Team and Broking Divisions, in line with compliance, FCA and internal audit guidelines.

You will have previous experience and be able to carry out activity with moderate guidance as opposed to direct and close supervision.

Responsibilities

Process premiums, claims and delegated authority transactions accurately and in line with internal controls, market requirements and service standards.

Create, review and distribute insurance documentation using information from multiple sources, ensuring completeness and accuracy at all times.

Accurately enter, update and validate data across relevant systems, maintaining the integrity of records and management information.

Review and validate slips, bordereaux, claims documentation and supporting records, identifying discrepancies and taking appropriate action.

Manage day-to-day correspondence and queries, ensuring timely resolution and escalation where appropriate.

Investigate and resolve processing exceptions, data issues and operational queries.

Build effective working relationships with Underwriters, Brokers, IBA, Claims and Operations teams to support the efficient delivery of services.

Knowledge/Skills/Qualifications

Experience in Open Market Premium Processing, Premium Bordereaux Processing, Claims Bordereaux Processing and/or Over Authority Claims Handling.

Strong knowledge of Delegated Authority business, including the administration of Binders and Lineslips across multiple divisions.

Proven ability to manage complex workflows whilst maintaining high standards of accuracy, compliance and service delivery.

Good understanding of London Market insurance principles, processes and controls.

Ability to analyse and interpret insurance documentation, identifying key information and resolving discrepancies.

Understanding of insurance accounting principles, including IBA processes, ledgers and net postings.

Proficiency in relevant insurance systems and Microsoft Excel.

Strong attention to detail, accuracy and problem-solving skills.

Effective communicator with strong stakeholder management and collaboration skills.

Ability to work independently with limited supervision and manage competing priorities in a fast-paced environment.

Proven track record of delivering high-quality outcomes whilst meeting service, regulatory and operational requirements.

Key Competencies

Accurate Data & Management Information.

Communicating and Influencing.

Decision Making.

Problem Solving.

Planning and Organising.

Team Working.

Attention to Detail.

To be considered for our Technician talent pool, candidates must be able to demonstrate hands-on experience in a claims handling or technician role. Applications without relevant experience will not be progressed.

If you are an experienced Technician looking for your next opportunity, we would like to hear from you. By registering your interest now, you will be considered when a position becomes available.