ServiceNow AI Engineer

About the role:

We are seeking a passionate ServiceNow AI Engineer based in Egypt to design, develop, and implement AI-driven solutions on the ServiceNow platform. The ideal candidate will leverage Now Assist and ServiceNow AI capabilities to automate workflows, enhance user experiences, and drive operational efficiency.

Responsibilities:

Design, configure, and implement ServiceNow AI and Now Assist solutions to automate ITSM, ITOM, and HR processes

Collaborate with stakeholders to gather requirements and translate them into technical designs

Develop custom AI/ML models and machine learning workflows within the ServiceNow platform

Integrate ServiceNow AI modules with third-party systems and data sources via REST/SOAP APIs

Troubleshoot, optimize, and maintain existing ServiceNow AI configurations and scripts

Create technical documentation, runbooks, and user guides for deployed AI solutions

Provide knowledge transfer and training to internal teams on ServiceNow AI features and best practices

Stay current with ServiceNow releases and AI technology trends to recommend continuous improvements

Required qualifications:

1-3 years of hands-on experience implementing ServiceNow platform solutions

Proven experience with ServiceNow AI and Now Assist configuration and customization

Strong proficiency in ServiceNow scripting (JavaScript, Jelly, Workflow), REST APIs, and IntegrationHub

Solid understanding of ITSM, ITOM, or HR Service Delivery processes

Bachelor’s degree in Computer Science, Engineering, or a related field

Excellent analytical, problem-solving, and communication skills

Preferred qualifications:

ServiceNow Certified System Administrator or Implementation Specialist

Certification or coursework in AI/ML, data science, or related disciplines

Experience with NLP, machine learning frameworks, or data modeling

Familiarity with Agile/Scrum methodologies

Strong stakeholder management and training delivery experience

Position details

Location: Egypt

Industry: Information Technology (IT) / Software

Experience required: 1+ years