Spa Receptionist - Aethos Mallorca (part time)

Who We Are Aethos is more than just a destination; it’s a celebration of extraordinary places, passionate individuals, and shared experiences. We believe that travel and hospitality should inspire and positively impact the mind, body, and spirit. That’s why we carefully select our locations and partner with people who are eager to be part of a community rather than simply filling a role. At Aethos, everyone has the opportunity to make a personal impact, as we believe great ideas can come from anyone. As a young and dynamic hospitality company, we understand the value of quality time spent with loved ones. We’re committed to sustainability, well-being, and providing the luxury of space and time. Above all, we champion freedom from the pressures and stresses of modern life. Our goal is to be the first choice for those seeking an escape from the mundane, the stressful, and the unsustainable. This is how we redefine hospitality: while every decision we make revolves around the needs of our guests and community, we always strive to build a workplace that is enriching and meaningful. We are driven by the desire to create a world we are proud to be a part of, and we invite you to join us in making it a reality.

Aethos Mallorca – Our Hotels Aethos Mallorca is the newest jewel in our collection—a seaside retreat in the charming town of Paguera. Here, the island’s relaxed rhythm blends with refined, contemporary design to create a place where guests and team members can truly connect, unwind, and enjoy the Mediterranean at its most breathtaking. With golden sunsets, vibrant energy, and natural beauty, Mallorca isn’t just a destination—it’s a way of life. Joining Aethos Mallorca means becoming part of a brand that is reshaping hospitality across Europe, with properties in Milan, Monterosa, Saragano, Sardinia, Corsica, and Ericeira—and with Madrid set to open in 2027. We continue to grow while staying true to our purpose: creating spaces where people feel inspired, connected, and at home. Your journey with us in Mallorca is an opportunity to make an impact and be part of something truly exceptional on one of the Mediterranean’s most extraordinary islands.

Overview Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As we prepare to open a brand-new luxury spa in Mallorca, we are seeking an exceptional Spa Therapist/Aesthetic Specialist to join our team. This is a unique opportunity to be part of a prestigious brand and make a lasting impact on our guests' wellness journeys. As a Spa Therapist/Aesthetic Specialist, you will deliver personalized, high-quality massage treatments and facials, ensuring that each guest enjoys a rejuvenating, luxurious experience. You will be a key player in creating a serene, welcoming atmosphere, offering expert advice and treatment options tailored to each guest's needs.

Essential Job Functions and Responsibilities Welcome guests with a warm, professional, and personalized service, ensuring an exceptional spa experience from arrival to departure.

Manage spa reservations, appointments, and guest enquiries via telephone, email, and online booking channels.

Coordinate the daily appointment schedule with therapists to maximise treatment occupancy and ensure smooth spa operations.

Promote spa treatments, wellness experiences, memberships, and retail products through personalized recommendations and upselling.

Handle guest requests, feedback, and concerns promptly, ensuring the highest levels of guest satisfaction and escalating matters to Spa Management when required.

Support Spa Management in the day-to-day operation of the spa, ensuring seamless communication with therapists and other hotel departments.

Process payments, maintain accurate daily cash reconciliation, and ensure compliance with hotel financial procedures.

Maintain excellent knowledge of all spa treatments, facilities, promotions, and retail products to provide expert guidance to guests.

Ensure the reception, relaxation areas, and guest facilities are maintained to the highest standards of cleanliness, presentation, and luxury.

Comply with Aethos service standards, health & safety regulations, and operational procedures at all times.

Key Qualifications & Requirements Previous experience in a Spa Reception, Front Office, or luxury hospitality environment, preferably within a 5-star hotel or luxury spa.

Excellent guest service and communication skills, with a genuine passion for wellness and creating exceptional guest experiences.

Strong organisational and administrative skills, with the ability to manage appointments, multitask, and work efficiently in a fast-paced environment.

Confident in promoting spa treatments, wellness experiences, and retail products through a consultative approach.

Professional, friendly, and well-presented, with exceptional attention to detail.

Proficient in Microsoft Office and experience with spa or hotel booking systems is an advantage.

Fluent in English and Spanish; additional languages are highly valued.

Flexible to work shifts, including weekends and public holidays.

What We Offer Attractive development opportunities within a fast-growing hospitality group, with both local and international potential.

Ongoing training to support your professional growth and enhance your skills.

Special Family & Friends hotel rates so your loved ones can enjoy the Aethos experience. Discounts on hotel services and across all Aethos properties.

A dynamic, multicultural team that values collaboration, creativity, and shared success.

Work in Paguera, a stunning coastal setting where the Mediterranean is your daily backdrop.

Provided by the hotel.

Rotating shifts, including weekends and public holidays.

Ready to Join Us? If you’re passionate about wellness, committed to providing exceptional spa experiences, and excited to be part of a team that values excellence, we’d love to welcome you as our next Spa Therapist. Your energy, dedication, and attention to detail will help create relaxing and memorable experiences for every guest. We can’t wait to meet you—let’s make something truly exceptional together.

At Aethos, we promote equal opportunities and fair treatment in all our recruitment processes. All applications will be considered without distinction of gender, sexual orientation, age, origin, religion, or any other personal characteristic. We foster an inclusive and respectful work environment for everyone.