Customer Support Officer

Responsibilities:

Handle customer enquiries, complaints, and feedback. Provide timely solutions and follow up with customers. Respond to customers across phone, WhatsApp, email, and social media. Support basic social media engagement and content creation.

Requirements:

1–2 years’ experience in Customer Support/Customer Service. Excellent communication and problem-solving skills. Customer-focused and professional. Good knowledge of WhatsApp, email, and social media platforms. Social media savvy with basic knowledge of Canva and CapCut. Ability to create simple social media content is an added advantage. Proficiency in Microsoft Office.