Shift / Team Lead, Fusion Center Operations (3rd Shift)

In this role, you will: Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals

Support Fleet Operations Management through process improvement across safety and efficiency for the team

Work closely with other Team Leads and Program/Project Managers within FleetOps to ensure their team stays aligned with Zoox’s overall goals.

Become knowledge experts on Zoox’s proprietary software related to TeleOps, Mission Control and Rider Support

Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments

Support missions through a wide variety of roles

Act as a “player/coach” regularly and as the first point of contact to support service escalations

Qualifications 6+ years of experience working in a high-level collaborative environment and promoting a teamwork mentality

3+ years of experience as an Instructor or Lead within an operations team in a highly cross-functional environment.

Proven ability to problem-solve and improve operational efficiency

Experience working in a complex technical environment

Proactive mindset and resourcefulness

Strong written and verbal communication skills to coordinate with team members and management and explain technical issues

Bonus Qualifications Bachelors degree

3+ years of autonomous vehicle industry or operations experience