Fulfillment Operations Specialist, Côte d'Ivoire

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and the Role

As a Fulfillment Specialist, you will play a key role in ensuring that blood products, medical supplies, and animal health products are delivered safely, reliably, and on time from our distribution centers to healthcare facilities. Beyond routine warehousing tasks, you will be responsible for critical order fulfillment processes and operational programs that directly support Zipline's ability to deliver essential medical products.

In this role, you will contribute to building and maintaining a robust and reliable supply chain across Côte d'Ivoire by ensuring the receipt and inspection of products, the preparation and shipment of orders with precision and rigor, as well as maintaining high standards of product quality and service delivery. You will work closely with multidisciplinary teams that value operational rigor, accountability, and continuous improvement.

This position is particularly suited for individuals from the healthcare, pharmaceutical, or supply chain fields who wish to evolve into more technical or management roles while contributing significantly to improving access to healthcare.

What You Will Do

Inventory and Warehouse Management

• Ensure the storage and management of health products within the distribution center, including demand forecasting, requisition management, supplier relations, and documentation maintenance.
• Ensure the storage and management of operational consumables and ensure that teams always have the necessary quantities available.

Product Management

• Manage different categories of products (e.g., blood, vaccines, cold chain products).
• Ensure compliance with procedures regarding temperature control, documentation, and product handling.
• Coordinate packaging and delivery according to different use cases.

Stock Supervision and Forecasting

• Drive the planning, receipt, and storage of medical products and consumables.
• Collaborate with suppliers for stock replenishment.
• Monitor consumption trends and anticipate needs at the Nest level.

Quality and Compliance

• Work with the team to perform daily quality checks, self-audits, and implement actions in accordance with the Quality Management System.
• Comply with all standard operating procedures (SOP) and ensure that operations are carried out in accordance with established safety standards.

Project Management and Process Improvement

• Lead or support operational projects at the Nest level.
• Identify process inefficiencies and propose improvements.
• Track performance indicators and document lessons learned.
• Quickly identify warehouse-related issues (inventory discrepancies, order or workflow problems) and drive their resolution.
• Identify process inefficiencies and propose or implement improvements.

Collaboration and Communication

• Foster close collaboration with the warehouse operations and Centralized Call Center teams, sharing responsibility for customer satisfaction and proactively improving ordering and fulfillment processes.
• Work closely with flight operators and technicians to ensure equipment availability, reprioritization of packages to be shipped, and any other activity necessary to effectively meet customer needs.
• Contribute to a team culture based on accountability and mutual support.

What You Will Bring

• Degree or License in Pharmacy, Nursing, Laboratory Sciences, Veterinary Sciences, Supply Chain Management, or a related field.
• At least one year of experience in healthcare logistics, hospital supply chains, or operations.
• Excellent problem-solving skills, with the ability to take ownership of processes and ensure follow-through until resolution.
• Experience with inventory management systems, audits, as well as quality or compliance processes.
• Ability to communicate clearly and confidently with both internal teams and external stakeholders.
• Developed analytical mindset, with great attention to detail and a rigorous approach to processes.
• Motivated by the company's mission, with a genuine commitment to improving access to healthcare.
• Ability to thrive in complex environments involving a high level of responsibility and autonomy.
• Proactive, action-oriented person, capable of balancing a global view of systems with the execution of daily activities.
• Excellent communication skills, with full professional proficiency in English, both oral and written.

Other Important Information

• Be legally authorized to work in Côte d'Ivoire.
• Be willing to be assigned to one of our distribution centers located in regional areas (inside the country).
• Be willing to work on a 24/7 shift system, including nights, weekends, and holidays.
• Be available to work at least 40 hours per week.
• This is a full-time position based in a distribution center, offered under a one-year contract.
• After your recruitment, you will undergo an intensive training program at the Zipline Academy covering our history, our mission, our impact, and our operational systems, as well as comprehensive training in fulfillment operations, flight operations, medical, blood, and animal health products, inventory management, customer service, and the key components of our drones and UAS systems.

Zipline is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

At Zipline, we value diversity and encourage applications from people traditionally underrepresented in the technology sector. If you are interested in this position, we invite you to apply.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.