E-commerce Operation&Inventory Specialist
Must-have:SAPE-Commerce
Job Summary
Responsible for end-to-end e-commerce operations, including inventory management, supplier coordination, international logistics, order fulfillment, customer service, and system integration across e-commerce platforms and inventory systems.
Key Responsibilities
- Inventory Management
- Manage daily inventory operations, including inbound and outbound stock.
- Monitor stock levels and ensure accurate inventory records.
- Conduct regular stock checks and reconcile discrepancies.
- Supplier & Logistics Coordination
- Liaise with suppliers on product ordering, shipment, and delivery.
- Coordinate the full supply chain: order placement → supplier dispatch → freight forwarder → international shipping → warehouse receipt.
- Manage order packing and shipping to customers.
- Handle product replacements, returns, and exchanges.
- System & Platform Management
- Proficiently use e-commerce platforms and inventory management systems.
- Integrate and synchronise data across multiple systems to ensure smooth operations.
- Proficient in Microsoft Office (Excel, Word, etc.) for reporting, data tracking, and documentation.
- Customer Service
- Respond to customer inquiries and resolve common issues.
- Identify recurring problems and propose practical solutions.
- Ensure timely and professional communication with customers.
Requirements
- Experience in e-commerce operations, inventory management, or supply chain.
- Familiarity with e-commerce platforms (e.g.,shoppe, Lazada, TikTok, Shopify, big seller etc.) and inventory systems (ERPNext, Xero, SAP etc.)
- Strong coordination and problem-solving skills.
- Ability to manage multiple tasks and work under pressure.
- Good communication skills in both Chinese and English.
Compensation & Incentives
- Salary: Negotiable, based on experience and capability.
- Performance Incentive: Monthly/quarterly bonus tied to inventory accuracy, order fulfillment efficiency, and customer satisfaction.
- Growth Incentive: Salary review and role expansion based on proven performance.
*Working hours*:
- Able to work Saturday half day
- Open to adhoc overtime
- Open to flexible working hours when needed