Hotel General Manager - ZEL by Meliá 5*

For our brand new, 5-star Premium Lifestyle hotel, ZEL by Meliá, in Sissi, Lasithi, we are looking for: Hotel General Manager

Duties and responsibilities: Has overall responsibility for the smooth operation of the hotel, coordinating all departments and ensuring effective cooperation between them and the provision of high-level services and hospitality Ensures the implementation of operational procedures and the quality and service standards of the hotel and the ZEL by Meliá brand, aiming for the consistent delivery of the expected hospitality experience Participates in staff selection in collaboration with the HR department and evaluates the staff under their responsibility Ensures adequate staffing of departments and allocates responsibilities to their heads, aiming for the effective and efficient operation of the hotel Checks the weekly work schedules of the departments and compliance with working hours Guides, supports, and develops department heads, enhancing effective cooperation and the achievement of common goals Conducts regular updates and meetings with department heads and manages internal operational issues as they arise Systematically monitors and inspects the hotel premises and ensures excellent maintenance of facilities and equipment Systematically monitors the guest experience and satisfaction, utilizes feedback and relevant performance indicators, and proposes actions for the continuous improvement of the customer experience Monitors key operational and financial performance indicators and the evolution of operating costs in relation to approved budgets and plans or proposes corrective actions where required Contributes to the achievement of the hotel's operational and financial goals, while simultaneously ensuring the maintenance of required quality and service standards Actively participates in the planning and coordination of the pre-opening, developing and monitoring the relevant action timeline and ensuring the operational readiness of departments before the hotel begins operations Reports significant issues, events, or incidents, based on the prescribed procedures, to Management and the relevant Group Directorates Recommends purchases, maintenance, new services, and corrective actions to Management, with the aim of continuous improvement of operations and services provided Organizes and supervises the necessary tasks for the closing of the hotel at the end of the season Required Qualifications: At least 3 years of experience in a similar position in luxury or 5* hotels Experience in luxury/premium lifestyle hotels and familiarity with international brand standards will be considered a significant asset Experience in the pre-opening or opening of a hotel unit will be particularly valued A degree in Tourism Management, Business Administration, or a related field will be considered an additional asset Excellent knowledge of English Knowledge of a second foreign language will be considered an additional asset Very good computer skills (MS Office, email, internet) Very good understanding of financial and operational indicators of a hotel unit (budget, payroll, operating costs, revenue, and KPIs) Excellent communication skills and orientation towards service and customer experience Excellent administrative and organizational skills, with attention to detail Ability to guide, develop, and motivate teams Ability to make decisions and effectively solve problems Team spirit and ability to cooperate effectively Integrity, confidentiality, and a strong work ethic Strong sense of responsibility Professional appearance and presence Commitment to providing high-quality services Benefits: Attractive compensation package Accommodation (if required) Professional and pleasant working environment Continuous training and opportunities for professional development Interested parties are invited to submit their application and become part of a new and dynamic venture, taking an active role from the pre-opening and the commencement of operations of the new 5 Premium Lifestyle hotel ZEL by Meliá*, with a view to long-term cooperation and professional evolution in a steadily growing hotel group. All submitted applications and information will be examined under conditions of absolute confidentiality and in accordance with the General Data Protection Regulation (GDPR).