Guest Relations & Front Office - INNSiDE by Meliá ELOUNDA 5* - Season 2027
Machine translation — original language: Greek.Show original
About the company
For our hotel INNSiDE by Meliá ELOUNDA 5*, we are looking for:
Your tasks
Duties and responsibilities
- Checking the arrival list for guest reception
- Welcoming and serving guests with professionalism, discretion, and high-level hospitality.
- Managing VIP check-in/check-out, offering personalized service.
- Providing information about the hotel's services and facilities and promoting services and experiences within and outside the hotel
- Creating an atmosphere of excellent communication with customers
- High responsiveness to guest expectations by anticipating services they may need and suggesting options
- Immediate and effective handling of problems, aiming for full guest satisfaction.
- Serving guests regarding reservations, special requests, and concierge services, ensuring a flawless stay.
- Collaborating with all hotel departments to meet guest needs.
- Addressing potential guest issues with discretion and immediate solutions for an excellent experience.
- Maintaining accurate guest records, ensuring personalized service during their future visits.
Requirements
Required Qualifications
- At least 2 years of experience in a similar position
- Excellent knowledge of the English language
- Very good knowledge of a 2nd language
- Pleasant, extroverted personality
- Excellent communication skills
- Excellent organizational and time management skills
- Excellent customer management skills
- Effective complaint management
- Focus on customer satisfaction and providing high-quality services
- Professional appearance and presence
What we offer
Benefits
- Satisfactory compensation package
- Professional and pleasant working environment
- Continuous training
How to apply
Interested candidates are invited to submit their application to have the opportunity to work in a pleasant and supportive environment, in a steadily growing company within the hotel industry.
Other
All submitted applications and information will be considered under conditions of absolute confidentiality and in accordance with the General Data Protection Regulation (GDPR).