Client Engagement Officer

Job Purpose The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience. Key Responsibilities Respond promptly and professionally to all enquiries via WhatsApp and phone calls.

Handle outbound and cold calls to prospective and existing clients to generate appointments.

Follow up on leads and enquiries to convert them into confirmed appointments.

Arrange, confirm and follow up on client/patient appointments.

Re-engage past clients and follow up on cancelled, missed or pending appointments.

Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings.

Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions.

Support conversion of enquiries and appointments into treatment sales.

Maintain accurate records of leads, follow-ups, appointments and outcomes.

Work closely with the clinic and MediSpa teams to ensure a smooth client journey.

Maintain a consistently high standard of client/patient service and experience.

Achieve assigned appointment, conversion and sales KPIs.

Requirements Experience in customer service, telesales, telemarketing or appointment setting preferred.

Experience in aesthetics, beauty, wellness or healthcare is a must.

Strong communication and interpersonal skills.

Confident in handling both inbound enquiries and outbound calls.

Sales-oriented with good follow-up and closing skills.

Organised, responsive and able to manage multiple leads and enquiries.

Comfortable communicating via WhatsApp, phone and face-to-face.

Able to work onsite 6 days per week.