Customer Service Executive

About the company

Are you a proactive, people-focused customer service professional who enjoys taking ownership and making things happen? This is an exciting opportunity to join an established, international business operating across consumer and professional markets, where great service, teamwork and continuous improvement really matter.

Your tasks

THE OPPORTUNITY You'll play a key role in delivering a smooth customer experience, managing orders from initial entry through to delivery and helping resolve queries quickly and effectively. Working closely with Sales, Supply Chain, Warehouse and Finance colleagues, you'll keep customers informed, spot potential issues early and help ensure day-to-day operations run efficiently.

• Processing customer orders and monitoring availability, order progress and delivery dates.
• Responding to customer enquiries by phone and email, building strong relationships and providing clear updates.
• Coordinating returns, claims, credits and invoice queries, investigating discrepancies and following issues through to resolution.
• Working with internal teams to flag stock shortages, delivery challenges and customer requirements.
• Maintaining accurate customer and product records, supporting pricing information and producing sales or service reports.
• Using business systems to manage orders and information, while identifying opportunities to improve processes and service levels.

Requirements

You'll bring experience in customer service, customer operations, sales support or a similar role, along with excellent communication skills and a confident, collaborative approach. You'll be organised, detail-focused and comfortable juggling priorities in a busy environment. Experience handling customer orders, returns or invoicing is useful, as is confidence with Excel and reporting. Experience with Sage is desirable, but not essential. Knowledge of SAP or another ERP system is equally relevant. In return, you'll have hybrid working, with office days Monday to Wednesday and the option to work from home on Thursday and Friday, alongside the opportunity to take ownership, contribute ideas and develop your skills within an international business.

Other

Due to the location of the Cambridgeshire based office, this role is commutable from Cambridge, Bury St Edmunds, Newmarket, Ely, Saffron Walden, Thetford, Soham, Haverhill & Royston. If this role sounds of interest, please apply now