Team Leader (m/f/d) Order Processing & Sales Support / Back-Office (Business Administrator - General Business Administration)

Become Team Leader (m/f/d) Order Processing & Sales Support at ZENNIO Deutschland:

Leadership, processes, logistics, and billing – international, flexible, appreciative.

Let's shape the future together!

We are more than 500 specialists dedicated to the development and manufacture of KNX products for building automation in residential homes, hotels, and buildings. Our more than 20 years of solid experience position us today as one of the most innovative international manufacturing companies with a presence in 117 countries worldwide 🌏

Working at Zennio means being part of a young, international, and high-performance technology company that offers an ideal environment for all those who want to make a real contribution to the growth of the organization while taking on challenging projects. It also means teamwork, a good working atmosphere, and strong cooperation! 👩🏿‍🤝‍🧑🏼

About the Position The position reports to the Regional Sales Director and the CFO and is responsible for leading the entire order cycle and back-office operations. This includes the end-to-end execution of order processing, logistics coordination, invoicing, financial control, and administration to ensure operational efficiency, data integrity, and compliance with commercial and financial processes throughout the company.

Main Tasks

• Lead, coach, and develop the order cycle and back-office team, as well as set clear goals and performance standards
• Define and implement back-office processes and standards in coordination with the Regional Sales Director and the CFO
• Monitor the entire order cycle from start to finish: order receipt, validation, entry, tracking, and confirmation
• Manage logistics coordination and delivery tracking with freight forwarders, warehouse, and headquarters
• Oversee customer onboarding, terms and conditions, and master data quality in the ERP system
• Handle escalations, incidents, returns, and complaints throughout the entire ordering and delivery process.

Professional Qualifications

• At least 5 years of experience in order management, back-office operations, or supply chain administration, including at least 2 years in a team leadership role.
• Experience in implementing ERP systems (preferably Odoo) for order entry, invoicing, and account management.
• Strong organizational skills with high attention to detail and accuracy.
• Ability to multitask and effectively prioritize in a dynamic environment.
• Good written and verbal communication skills for collaborating with customers and internal teams.
• Experience in logistics coordination and/or import/export documentation is an advantage.
• Proficient in Microsoft Office, especially Excel.
• English skills are required; additional languages are an advantage.
• Location: Zennio Deutschland headquarters in Bad Endbach (Marburg, Dillenburg)

What are the benefits of working at ZENNIO?

💶 Fixed annual salary 📄 Permanent employment contract 🕐 Flexible working hours. Adapt your workday to your needs 👩🏻‍🤝‍👨🏽 Excellent working environment 💲 Exclusive employee discounts: You too can live in a Smart Home! 🎁 Welcome package: Experience the Zennio brand from day one with our exclusive merchandise

Has this position piqued your interest?

Apply now, and we will get in touch with you!

https://vacantes.zennio.com/de/jobs/7753532-teamleiter-auftragsabwicklung-innendienst-back-office

Additional Information: Applicant requirements: Advanced knowledge: Order receipt, processing, Enterprise Resource Planning systems - ERP systems, logistics, Excel spreadsheets (MS Office)