Receptionist in a tourist establishment (M/F) CDI

We are looking for a receptionist to join our team in a tourist establishment.

As part of their duties, the employee will notably be responsible for the following missions:

• Perform check-in / check-out in compliance with group and franchise standards, with a personalized welcome for leisure, business, and long-stay clientele.
• Use and maintain the PMS; enter and control reservations from OTAs, the Channel manager, tour operators, and direct sales.
• Handle guest departures and arrivals.
• Handle reservations.
• Manage the telephone switchboard and handle reservation and information requests.
• Handle payment for stays, manage the cash register and safe, and apply anti-fraud procedures (cards, checks, cash).
• Control the cash register and safe.
• Establish billing for stays.
• Manage customer relations during the stay: respond to requests, handle first-level complaints, escalate if necessary.
• Contribute to e-reputation: solicit reviews, respond to customer inquiries on digital channels according to group procedure.
• Propose additional services (upsell): parking, breakfasts, personal services, partner services.
• Inform customers about the establishment's services and local tourist points of interest.
• Apply security procedures (access control, lost and found, alert management) and confidentiality procedures (RGPD, professional secrecy).

Within the limits of their contractual framework, qualification, and conventional classification, the employee may be required to perform the following complementary missions:

• Prepare the breakfast buffet if the local organization provides for it.
• Occasional reinforcement in another department if needed.

Profile sought:

• Previous experience in reception of 2 years, ideally in a tourist establishment.
• Excellent communication and customer relations skills.
• Proficiency in IT tools (reservation software, Office suite, etc.).
• Good knowledge of one or more foreign languages (English mandatory).
• Ability to work in a team and manage stressful situations.
• Punctuality, reliability, and organizational skills.
• Knowledge of hygiene and safety rules.

Working conditions:

• Contract type: CDI starting immediately
• Working hours from Monday to Sunday: 7am - 3pm (with 1h break) and/or 1:30pm - 8:30pm (variable according to schedule)
• 2 days off to be agreed upon
• Salary according to profile and experience
• Position does not include accommodation