IT SPECIALIST / SUPPORT SPECIALIST (IT SUPPORT SPECIALIST)

Requirements:

• Completed undergraduate or graduate studies at a relevant faculty (Computer Science, Information Technology, Electrical Engineering, or related fields. An equivalent IT certification is also acceptable)
• At least 3 years of professional experience in IT support or related roles.
• Good knowledge of the English language, both spoken and written.
• Good understanding of basic networking technologies (TCP/IP, basics of LAN/WAN networks).
• Good knowledge of working with Microsoft Office packages.
• Experience in installation, configuration, and troubleshooting of Windows operating systems.
• Practical experience in installation, configuration, and maintenance of printers and troubleshooting issues with them.
• Basic knowledge of installation, maintenance, and user support for CCTV systems (video surveillance).
• Ability to provide technical support to users on-site and via remote access.
• Strong analytical skills, problem-solving skills, and the ability to work independently and in a team.

Key Responsibilities

• Providing daily technical support to end users.
• Installation, configuration, and maintenance of computers, printers, and other peripheral equipment.
• Troubleshooting issues related to Windows operating systems and Microsoft Office.
• Performing first-level diagnostics and troubleshooting of network and network connectivity issues.
• Providing basic support in the maintenance of CCTV systems and responding to user requests.
• Keeping records of IT equipment and maintaining technical documentation.