Senior System Engineer (IT Operations, Compliance & Incident Management)

Role:

• Ensure smooth operation of internet-facing public digital platforms hosted on Commercial Cloud.
• Oversee implementation and upgrade of software and hardware components.
• Liaise with government agencies, contractors, service providers and third parties to deliver O&M activities.
• Manage system documentation, configuration, and maintain quality standards.
• Monitor systems to ensure adherence to IT policies, standards and directives.
• Perform IT compliance activities: log reviews, account/access rights reviews, and compliance reporting.
• Support and coordinate external system audits.
• Lead Vulnerability Assessment activities and drive remediation with relevant vendors.
• Manage lifecycle of system components: remediation, retirement, and disposal of obsolete items.
• Provide regular project and operational status reporting.
• Support R&D activities: experimentation, research, testing and evaluation.
• Own and resolve system support issues and defects within SLA.
• Lead incident and problem investigations, including cross-system issues.
• Coordinate with stakeholders for root cause analysis and resolution.
• Provide timely updates to management and stakeholders on incident status.
• Deliver consolidated incident reports and perform defect trend analysis to prevent recurrence.
• Ensure expedient closure of incidents and service requests.
• Change & Improvement Management.
• Propose and drive continuous improvement initiatives for compliance, cybersecurity, and processes.
• Conduct requirement gathering with end users and manage implementation of changes.
• Plan and execute Change Requests including setup, data collection, issue escalation and closure.
• Manage integration with existing system integrators to deliver end-to-end solutions.
• Oversee acceptance testing to ensure solutions meet specifications.
• Drive change management communication to keep stakeholders informed.
• Obtain necessary approvals and clearance for change execution.

Requirements:

• Minimum 3 years of working experience in Information Technology.
• Strong experience in IT operations, system administration, and incident management.
• Hands-on experience with cloud platforms.
• Experience with AWS is advantageous.
• Familiarity with IT audit processes, compliance reviews, and security best practices.
• Knowledge of government/public sector ICT policies and frameworks is advantageous.
• Proven ability to manage vendors, stakeholders, and cross-functional teams.
• Strong analytical, documentation, and reporting skills.
• Excellent communication and problem-solving skills in a high-compliance environment.
• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to jennifer@zenithinfotech.com.sg

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

EA Licence No: 20S0237