Greeter (English Speaker)

Job Description

• Welcome and greet guests warmly upon arrival, creating a friendly and positive first impression.
• Assist guests with seating arrangements and provide information regarding waiting times when necessary.
• Handle guest inquiries and assist with basic requests in a polite and professional manner.
• Communicate with guests in English when required, especially with international customers.
• Manage and coordinate guest waiting lists and reservations accurately.
• Ensure the entrance and waiting area are clean, organized, and presentable.
• Coordinate with the Service and other operational teams to ensure a smooth guest experience.
• Assist in handling guest concerns and communicate them to the appropriate team when necessary.
• Support other front-of-house activities as needed.

Qualifications

• Minimum high school diploma/equivalent.
• Previous experience as a Greeter, Host/Hostess, Frontliner, or in a customer service role is preferred.
• Able to communicate in English, both verbally and in writing, for daily customer interactions.
• Friendly, confident, and comfortable interacting with guests.
• Excellent communication and interpersonal skills.
• Well-groomed, presentable, and professional in appearance.
• Able to remain calm and attentive when handling busy situations or multiple guests.
• Customer-oriented with a strong service mindset.
• Able to work in a team and adapt to a fast-paced restaurant environment.
• Willing to work on weekends, public holidays, and according to restaurant operational schedules.

Skills: Customer Engagement, Customer Service, Teamwork, Hotel Reception, Microsoft Office, Restaurant Reception, Problem Solving, Scheduling, Reception Consultation, Conference Reception