Customer Service Coordinator

Details :

• 5.25 Days (Mon-Fri, alternate Saturday)
• Salary up to $3,500
• Company bonus and progression
• Location: Central

Jobscope :

• Assist customers with daily cargo bookings across various airline products and services.
• Coordinate cargo space reservations with airlines and confirm capacity availability with customers.
• Understand the requirements and specifications of different airline products to provide suitable advice and solutions to customers.
• Handle cargo booking administration, including updating flight reservations in internal systems and templates, ensuring accuracy of all booking details
• Liaise with various stakeholders, including customers, warehouse personnel, airlines, carriers and customs authorities, to coordinate shipment requirements.
• Monitor and track shipment statuses, providing timely updates to customers on shipment progress.
• Maintain strong customer relationships and attend to enquiries and requests promptly and professionally.
• Work closely with the Billing Team to ensure accurate shipment information and documentation for invoicing.
• Perform other ad-hoc duties and responsibilities as assigned.

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