Customer Support Engineer (f/m/x)

Sich etwas Neues trauen, über sich hinauswachsen und dabei die Grenzen des Machbaren neu definieren. Genau das ist es, was unsere Mitarbeitenden täglich leben dürfen und sollen. Um mit unseren Innovationen das Tempo vorzugeben und Großartiges zu ermöglichen. Denn hinter jedem erfolgreichen Unternehmen stehen eine ganze Menge faszinierender Menschen.

Die Mitarbeitenden von ZEISS arbeiten in einem offenen und modernen Umfeld mit zahlreichen Entwicklungs- und Weiterbildungsmöglichkeiten. Unsere Kultur ist geprägt von Expertenwissen und Teamgeist. All das wird getragen durch die besondere Eigentümerstruktur und das langfristige Ziel der Carl-Zeiss-Stiftung: Wissenschaft und Gesellschaft gemeinsam voranzubringen.

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Vielfalt ist ein Teil von ZEISS. Wir freuen uns unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität auf Ihre Bewerbung.

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ZEISS Semiconductor Manufacturing Technology​

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Enabler for smaller, more powerful, and more energy-efficient microchips​

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Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Ihre Rolle

Act as the direct interface to the 1st-level support teams within the local organizations

Perform on-site installations of new equipment at customer locations; in accordance with work instructions, you will be responsible for the alignment and adjustment of highly complex assemblies, analyze novel malfunctions, and define corrective actions for challenging technical issues

Perform service and maintenance activities on our equipment, both by phone, remotely, and on-site; in your role as a ZEISS brand ambassador worldwide, you will independently carry out troubleshooting and fault rectification

Take primary responsibility for investigating systematic sources of errors, independently analyze, resolve, and document malfunctions, and prepare and conduct technical training sessions for 1st-level support teams and customers in English

Ihr Profil

Your Profile

Successfully completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering, Physics, or a comparable qualification as a technician

Relevant professional experience in technical service within the semiconductor industry, special-purpose machinery, or a comparable industrial sector

Willingness to undertake several-week international business trips (approximately 60% travel) and a high degree of flexibility regarding working hours and assignments

Open-mindedness toward different cultures; demonstrated intercultural competence, particularly in the Asian region, is an advantage

Excellent communication, teamwork, and assertiveness skills, combined with a strong enthusiasm for solving challenging technical problems and a pronounced service-oriented, hands-on mentality

Very good command of English

Kontakt

Janina Kalmbach