customer service representative - call centre

Job Summary

Company: Zee Jay Mechanical Location: Edmonton / Sherwood Park, AB

Zee Jay Mechanical is looking for a Customer Service Representative with HVAC industry experience to join our team.

Requirements:

• Previous HVAC industry experience preferred
• Clear communication, customer service, phone etiquette
• Experience scheduling service calls and dispatching technicians
• Ability to handle customer inquiries, phone calls and emails
• Organized, reliable and able to multitask
• Basic computer and administrative skills
• English proficiency is needed to communicate clearly and document requests.
• Sales or upselling experience is an asset
• Knowledge of HVAC industry software like Service titan, House Call Pro etc.

We Offer:

• Competitive pay based on experience
• Friendly and professional work environment
• Opportunity for long-term growth
• Bonus tied to sales targets

Pay: $15.00-$26.00 per hour

Expected hours: 40.0 per week

Work Location: In person