Administrator / One-Off Jobs Coordinator

One-Off Jobs Coordinator / Operations Administrator

Location: North London – Office Based Hours: Monday–Friday, 8am–5pm Salary: £30,000–£32,000 per year

Zed Services is looking for a highly organised, proactive and confident One-Off Jobs Coordinator / Operations Administrator to take responsibility for our one-off jobs from initial enquiry through to completion and payment.

Responsibilities

• Answer incoming calls, emails and customer enquiries.
• Book and schedule one-off cleaning, gardening and property maintenance jobs.
• Prepare quotes using agreed company pricing.
• Coordinate jobs with our field team and subcontractors.
• Arrange access, keys and job requirements.
• Keep customers updated throughout their job.
• Ensure before/after photos and reports are received and correctly filed.
• Send completed reports to customers.
• Raise and send invoices promptly after jobs are completed.
• Monitor outstanding invoices and chase payments when required.
• Keep our CRM, schedules and job records fully updated.
• Identify additional works and opportunities.
• Take ownership of each job from initial enquiry through to completion and payment.

About You

You will need to be highly organised, confident speaking with customers, quick and professional with emails, comfortable using computer systems and able to work independently without needing constant direction.

Experience in cleaning, property maintenance, facilities management or a similar service business would be helpful but is not essential.

This is not simply a receptionist position . You will be responsible for ensuring our one-off jobs are booked, organised, completed, reported and invoiced efficiently while providing customers with a fast and professional service.