Customer Service Representative (Non-Telephonic!)

For the customer service center of the fashion brands of the Zara Israel Group, a Customer Service Representative is required. Monthly salary of 8000 gross + travel + Tnuva/Lunch voucher.

The role includes:

• Providing responses to the company's customers - written response only (chat) - not a telephone center!
• Solving service, logistical, and technical problems, working with various departments within the company.

Full-time position, Sunday–Thursday, hours 08:00-17:00 in Or Yehuda.

• Previous experience in a customer service center / online center.
• High service orientation.
• Ability to work in a team.
• Ability to formulate written responses.
• Good level of English - mandatory.
• Ability to work in a computerized environment (internal and international systems, Internet, Excel, Word, Outlook).
• Patience and high-level interpersonal skills.