Head Of Trading Service

About the company

ZainCash is launching a regulated investment service that lets Iraqi retail investors trade securities through the ZainCash app. The Head of Trading Services will own the end-to-end trading business: the team, the regulatory compliance and risk framework, the technology partners, the customer experience, and the commercial performance of equity and fixed income services.

Your tasks

Leadership and team management Lead and grow the trading services team, covering equity and fixed income services, trading operations, and customer care. Set clear objectives, build a strong operating culture, and develop the leaders who report to this role. Build succession plans and hire for critical roles across the business.

Regulatory compliance and risk Own the trading service’s compliance with the Iraqi Securities Commission (ISC) requirements, including licensing, ongoing reporting, and conduct obligations. Oversee the risk management framework for client funds, trade execution, settlement, and operational risk, working with the dedicated compliance and risk managers the business is appointing under the licensing rules. Maintain strong, accurate, and timely relationships with regulators, and ensure that every launch and product change has a documented record of approvals and open items. Ensure AML/KYC, sanctions screening, and client-asset safeguarding meet local and international standards.

Product and trading operations Define the product roadmap for equity and fixed income services, prioritising launch readiness, customer value, and regulatory fit. Oversee trading operations: order handling, settlement, reconciliations, corporate actions, client statements, and the wind-down and migration processes when required. Set pricing, funding, and fee structures in line with regulatory guidance and the commercial strategy.

Technology and provider management Lead the selection, contracting, and performance management of technology and infrastructure providers, including brokerage partners, OMS/bridge providers, KYC vendors, and back-office systems. Work closely with product and engineering to deliver a secure, reliable, Arabic-first customer experience. Manage vendor risk, service-level agreements, and partner communications, including contractual confidentiality terms.

Marketing and customer Partner with marketing to build awareness and adoption among young Iraqi investors, with compliant and accurate communications. Own customer care for trading services: service standards, complaints handling, escalation paths, and customer satisfaction measures. Track and report on key metrics such as activation, funding, retention, complaints, and net promoter score.

Governance and reporting Prepare regular reports for the executive team and board on performance, risk, compliance status, and open issues. Represent the trading services business in internal and external forums.

Requirements

• At least 10 years of experience in financial services, with at least 5 years in a senior role in securities brokerage, trading, or investment services.
• Hands-on experience with equity trading operations and, preferably, fixed income.
• Proven experience leading and developing teams of 20 or more people across multiple functions.
• Experience building and launching financial products, from concept through regulatory approval to go-live.
• Experience managing technology and outsourcing providers, including contract negotiation and performance oversight.
• Working knowledge of securities regulation, licensing requirements, AML/KYC, and client-asset protection.
• Experience managing customer care operations in a regulated financial environment.
• Strong written and spoken Arabic and English.