System Control

Experience

2 - 4 years

Job location

Al Kuwait - Kuwait

Education

Bachelor of Technology/Engineering (Computers)

Nationality

Any nationality

Gender

Not mentioned

Vacancy

1 vacancy

Job description

Roles & responsibilities

ZAIN2396 - System Controls

Operation Zain Kuwait

Division Finance

Location Kuwait - Kuwait City

Closing date 13-Aug-2026

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly.

About the role

The Systems Controls Data is responsible for detecting, minimizing and preventing all types of technical fraud, ensuring correct system functionality and technical restrictions are in place to secure the business.

Responsibilities:

Understand the Zain network architecture and the technical details behind the services provided by Zain (e.g. calls, SMS)

Understand technical systems by analyzing/investigating multiple systems (CDR, SDR etc.) to identify unmatched records and inconsistencies concerning revenue, customer gaps and abuse

Ensure that all activities are systematically recorded correctly (roaming calls, minutes used etc.)

Perform network trend analysis to provide early warning signs of potential abuse/misuse by fraudsters

Perform checks on profile integrity and reconcile data to ensure risk classification, dunning classification, correct cohort classification (categorization, segmentation etc.)

Participate in technical fraud control activities involving systematic controls

Monitor changes occurring in network elements/mediations/billing to ensure no fraud results due to improper implementation

Maintain fraud management system's smooth operation and ensure proper implementation of business rules; escalate bugs and system-related issues

Carry out risk assessments for new technical systems to ensure no fraud loss results due to implementation

Assist in maintaining, designing and implementing existing and new fraud detection tools to ensure that no fraud cases occur

Assist in automating tasks and reports by building and maintaining data warehouses for different sources of information

Handle all technical communications including but not limited to communication with vendors, internal IT department or other departments for implementation or detailed technical evaluation

Develop customer credit limit policies, i.e. business rules for credit risk categorization and credit limits assignment

Continuously enhance customer risk model to ensure correct and accurate classification of customers

Be aware of, and adhere to, all environmental requirements as set by statutory bodies in Kuwait or by the published policies of Zain Group/Kuwait to liaise with partners

Zain abides by fulfilling occupational health and safety certificate requirements that establish and maintain an OH&S management system that eliminates hazards and minimizes OH&S risks (including system deficiencies), takes advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities

Desired candidate profile

Ability to communicate, present and influence all levels of the organization

Expertise in technical fraud operations

Understanding of technical telecom systems

Understanding of modelling, financial accounting and reporting

Ability to run deep dive analyses

Experience with analytics, dashboards and problem structuring

Strong SQL skills

Advanced MS Office skills (Excel, Word, PowerPoint, etc.)

Clear ability to understand the dynamics of financial data to extract relevant information

Experience working independently across a cross-functional team

Experience answering big picture questions by framing the business question into an analytical plan and communicating to stakeholders

Strong problem-solving skills and ability to identify and frame key issues

Excellent written and verbal communication skills

Ability to analyze a situation and produce creative, original and useful solutions

Experience designing KPIs, reports, dashboards

Strong understanding of telecommunications products, trends and technology markets

Bachelor's degree required in Computer Science, Computer Engineering, Management Information Systems, or a related field that bridges business and technical disciplines

2-4 years of experience

Company industry

Telecom ISP

Department / functional area

Engineering

Keywords

System controls