Corporate Merchant Service Associate
Job Description
This role caters for the Zain Cash acceptance and partners’ network. Its primary function is to make sure that our partners are aware of the service and its elements and that customers are kept abreast of an updated Zain Cash partners list through Zain Cash channel.
Key Responsibilities:
Resolve issues concerned with partners that are related to Zain Cash operational processes.
Work in coordination with sales to acquire high value (merchants, corporate).
Prepare daily/weekly/monthly/quarterly/etc. reporting measuring Zain Cash KPIs.
Ensure that all Zain Cash BTL/marketing materials are being steadily available with the partners.
Support in preparing proposals and contracts to merchants.
Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) to make sure that business KPIs are being met.
Support partners with Zain Cash application and other digital channels and necessary training.
Identify and communicate liabilities to responsible parties and ensure that only authorized parties access and/or modify systems, applications, and information.
Make sure customer contracts are checked and archived according to CBJ rules.
Handle customer inquiries and complaints.
Manage corporate inquiries and complaints.
Supervise and validate the requests and the daily work over relative corporates and services.
Gather market requirements to comply with technology updates.
Develop and update business cycle related to operation.
Responsible to train customer care team and any related teams with Zain Cash products and services.
Perform other duties related to the job assigned by the direct supervisor.
Assess organizational security threats and their impact and take actions to eliminate/reduce risk areas.
Set security controls according to the confidentiality and sensitivity levels and report security breaches.
Make sure Zain Cash services are available for Zain Cash agents 24/7.
Keep related teams and portals updated with new Zain Cash services and information.
Identify and communicate liabilities to responsible parties and ensure that only authorized parties access and/or modify systems, applications, and information.
Assess organizational security threats and their impact and take actions to eliminate/reduce risk areas.
Set security controls according to the confidentiality and sensitivity levels and report security breaches.
Perform other duties related to the job as assigned by the direct supervisor.
Requirements
Bachelor’s degree in business administration or any related field
0-4 years of relevant experience
Preferred Skills
Good understanding about digital wallets
Quick to learn
Attention to detail