MANAGER OF THE DIGITAL COMMUNICATION SERVICE
We are hiring in the Customer Relations, Marketing and Sales Sector one (1) performer who will perform the duties of the job position: Manager of the Digital Communication Service (m/f) Job description: • organizing, managing, coordinating and supervising the work of the Service • implementing the Company's business policy, decisions and conclusions of the Management • designing, proposing and creating, or participating in the creation of solutions of the highest degree of complexity related to the Company • coordination and cooperation with subsidiaries, dependent companies, corporate services, representatives of founders, etc. • independent management of processes and procedures through expert knowledge in a specific area and the highest degree of independence in work related to solving the most complex tasks • creating proposals for the development, improvement, standardization and rationalization of the Service's work • continuous monitoring of best practices of competing call centers • using call center technology to improve customer experience • monitoring critical call center metrics as well as KPI • maintaining agent motivation in the call center • introducing new services according to the needs of the user and the Company's business processes • the most complex tasks related to cooperation with other organizational units on tasks of great importance for the Company, which imply exceptionally good knowledge of the business • other most complex tasks and duties that require the highest degree of expert knowledge and the highest degree of knowledge of the business of the Company and the Group as a whole, as well as independence in work, with the aim of designing, proposing and implementing complex solutions of importance for the overall business of the Company and the Group as a whole • other tasks by order of the immediate supervisor which, given the nature and type of work and the characteristics of the tasks, are to be considered tasks for which the employment contract has been concluded
Duration of need: permanent employment, the function of the Service Manager is determined for a mandate period of 4 years Professional qualification (ECTS credits) and title: VSS (at least 300 ECTS credits) Work experience: 3 years of previous work experience; preferably previous experience working in a call center and CRM system Required knowledge and skills: • advanced knowledge of computer work (MS Office package, advanced Excel) • knowledge of the English language in speech and writing • knowledge of the regulatory framework relevant to the tasks of the organizational unit • developed analytical, interpersonal and communication skills • ability to plan, organize, coordinate and manage • self-initiative and proactivity in work
Evidence with offers: • CV with a description of previous work • proof of the appropriate level of education in accordance with the requirements from the public tender (copy of the diploma, or the decision on the recognition of a foreign professional qualification issued by the competent body) • proof of work experience (electronic record/certificate of years of service from the Croatian Pension Insurance Institute – e-radna knjižica) • certificate that no criminal proceedings are being conducted against the candidate (not older than 15 days) • confirmations/recommendations/statements/articles or other documents that confirm the facts in the CV
Method and deadlines for submitting offers: The deadline for submission of offers is up to and including 14.9.2026, and offers are submitted to the registry office or by mail via registered mail to the address: Zagrebački holding d.o.o. Sektor za upravljanje ljudskim potencijalima Ulica grada Vukovara 41, Zagreb with the note „Prijava za radno mjesto voditelj Službe za digitalnu komunikaciju”
Other notes A proper offer is considered an offer that contains all the data and attachments specified in the public tender. Incomplete and untimely received offers will not be considered. Persons who, according to special regulations, exercise the right of preference in employment are invited to refer to that right in the application for the tender, whereby they must attach the prescribed evidence of their status, based on the Act on Croatian Homeland War Veterans and their family members („Narodne novine“ no. 121/17, 98/19., 84/21 and 156/23), the Act on Civil Victims of the Homeland War („Narodne novine“ no. 84/21) and the Act on Professional Rehabilitation and Employment of Persons with Disabilities („Narodne novine“ no. 157/13, 152/14, 39/18. and 32/20). More about the evidence required to exercise the right of preference in employment in accordance with the Act on Croatian Homeland War Veterans and their family members can be found on the pages of the Ministry of Croatian Veterans: https://lnkd.in/dsWM-j_p More about the evidence required to exercise the right of preference in employment in accordance with the Act on Civil Victims of the Homeland War can be found on the pages of the Ministry of Croatian Veterans: https://lnkd.in/dJWqVe24 Zagrebački holding d.o.o. reserves the right to cancel the tender and not to accept any submitted offer. Tender documentation is not returned. More about the business of Zagrebački holding d.o.o. can be found on the official websites https://www.zgh.hr/.